Title page for ETD etd-03032005-185442

Type of Document Dissertation
Author Jones, Cravor
URN etd-03032005-185442
Title Factors Affecting African American Counselors' Job Satisfaction: A National Survey
Degree PhD
Department Educational Leadership and Policy Studies
Advisory Committee
Advisor Name Title
Burge, Penny L. Committee Co-Chair
Hohenshil, Thomas H. Committee Co-Chair
Benson, Mark J. Committee Member
Cropper, Dennis Committee Member
Getz, Hilda M. Committee Member
  • African American Counselors
  • Job Satisfaction
Date of Defense 2005-02-08
Availability unrestricted
Factors Affecting African-American Counselors' Job Satisfaction: A National Study

Cravor Jones


The purpose of this study was to determine the factors that contributed to the job satisfaction of African American counselors (AAC). Although there are a variety of job satisfaction studies regarding mental health professionals, a literature review indicated research related to the job satisfaction of AACs was negligible. Knowing the factors that contribute to minorities' occupational satisfaction is especially important for mental health organizations because the information helps managers recruit and retain AACs.

Subjects were 182 currently employed AACs who were members of American Counseling Association (ACA). A modified version of the Minnesota Satisfaction Questionnaire (MSQ) and a Data Information Form (DIF) were used to collect data. The following research questions were studied: What were the aggregate levels of job satisfaction expressed by African American Counselors? Which of the 20 subscales on the Minnesota Satisfaction Questionnaire (MSQ) were rated as being important to AACs' job satisfaction? Which select demographic variables contributed significantly to the job satisfaction of AACs?

It was determined that 87% of participants in this study were satisfied or very satisfied with their current job. Only 13% of subjects indicated they were dissatisfied.

Subjects were satisfied with 19 of 20 job facets. Social service was the only facet subjects indicated they were very satisfied with, and advancement was the only facet subjects indicated they were dissatisfied with on their current job. An analysis of demographic

variables revealed two significant associations: subjects who were not planning to leave their profession within the next 5 years were satisfied with their job, and subjects who indicated sexism did not affect their job were more satisfied with their current position. Overall, the results from this research indicated AACs were satisfied in their current position.

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