Title page for ETD etd-03192009-113152

Type of Document Master's Thesis
Author Algarin, Liana Michelle
URN etd-03192009-113152
Title Education Level and a Computer-Based Performance Dashboard Prototype for a Major Delivery Company
Degree Master of Science
Department Industrial and Systems Engineering
Advisory Committee
Advisor Name Title
Babski-Reeves, Kari L. Committee Co-Chair
Kleiner, Brian M. Committee Co-Chair
Smith-Jackson, Tonya L. Committee Member
  • learning style
  • computer experience
  • performance computer-based performance dashboard
  • usability
  • education level
Date of Defense 2009-03-06
Availability unrestricted
The two main objectives of this study were to: (1) evaluate the usability of a major delivery company computer-based performance dashboard design and (2) identify education level differences in user task performance and dashboard usability assessments. Both college educated and non-college educated participants were recruited to complete 15 tasks on a dashboard prototype under time constraints. The dashboard was divided among 5 user roles, and 3 tasks were assigned for each role. Participants also completed the VARK (Visual, Aural, Reading/writing and Kinesthetic) Questionnaire to identify their learning styles and a Computer Experience Categorization tool to categorize them as expert, intermediate or novice computer users. After-task usability questionnaires and an open-ended questionnaire were used to acquire usability ratings from participants. This study suggested that college educated participants performed better than non-college educated participants on dashboard-related tasks. Expert computer users rated the dashboard as more usable than did intermediate computer users.
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