Title page for ETD etd-03302010-020256

Type of Document Master's Thesis
Author Jobes, Gregory B.
URN etd-03302010-020256
Title An assessment of the quality management practices of a systems integration support organization with respect to the operations of a large-scale request for change (RFC) system
Degree Master of Science
Department Systems Engineering
Advisory Committee
Advisor Name Title
Triantis, Konstantinos P. Committee Chair
Blanchard, Benjamin S. Jr. Committee Member
Harmon, L. Kenneth Jr. Committee Member
  • Communication in management
Date of Defense 1992-05-15
Availability restricted
Using a prototype Total Quality Management (TQM) assessment methodology, this project accomplished an assessment of the quality management practices of the General Electric Company Management and Data Systems Operations (M&DSO) Division, Systems Integration Program Department (SIPD) with respect to the operation and management of a large-scale Request for Change System (RFC). In addition, guidelines were proposed for the planning, design, and implementation of a TQM system. These guidelines can be used by SIPD management if they chose to integrate a Total Quality Management System into the organization.

An agenda of enhancement opportunities for quality management practices was identified as a result of the assessment.

A complete description of the RFC system, a systems analysis of the RFC system, the assessment methodology, and the criteria used to evaluate SIPD's quality management practices is included.

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