Title page for ETD etd-04022003-153657

Type of Document Dissertation
Author Cook, Don Lloyd
Author's Email Address docook@vt.edu
URN etd-04022003-153657
Title Governance Mechanisms as a Means of Increasing Consumer Trust in Online Exchanges: A Signaling Perspective
Degree PhD
Department Marketing
Advisory Committee
Advisor Name Title
Sirgy, M. Joseph Committee Chair
Barkhi, Reza Committee Member
Brown, James R. Committee Member
Hiller, Janine S. Committee Member
Ozanne, Julie L. Committee Member
  • online
  • governance
  • privacy
  • regulation
Date of Defense 2001-12-12
Availability unrestricted
Many consumers seem to be uncomfortable or unwilling in making online transactions. This lack of trust stems in part from the online exchange process itself where consumers are deprived of many traditional cues that they would use to evaluate this process. This research focuses on consumer perceptions of regulatory governance in online exchanges and how signals of governance might act to increase consumer trust in online transac-tions. An experimental methodology was used to examine the effects of different types of structures on consumer perceptions and to provide direction for public policy makers as well as online businesses and private regulatory entities.
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