Title page for ETD etd-05292003-180633

Type of Document Master's Thesis
Author Kodiyalam, Narayanan Gopalakrishnan
Author's Email Address nkodiyal@vt.edu
URN etd-05292003-180633
Title Remote Usability Evaluation Tool
Degree Master of Science
Department Computer Science
Advisory Committee
Advisor Name Title
Hartson, H. Rex Committee Chair
Prez-Quiones, Manuel A. Committee Co-Chair
McCrickard, Donald Scott Committee Member
  • Remote Usability Evaluation
  • Critiacl Incident
Date of Defense 2003-05-19
Availability unrestricted
Interactive system developers spend most of their time and resources on user interface

evaluation in traditional usability laboratories. Since the network itself and the remote

work setting have become parts of usage patterns, evaluators do not have unlimited

access to representative users for user interface evaluation. Reproducing the user’s work

context in a laboratory setting is also difficult. These problems have led to the concept of

Remote usability evaluation that takes interface evaluation of any application beyond the

laboratory setting. The main aim of this thesis work is to develop a tool that can record

problems faced by remote users in the form of text and video. The text report and video,

which is a sequence of the user’s actions while encountering the problem, would help

evaluators in preparing usability problem descriptions. This thesis reports the

development of the remote usability evaluation method and the process of usability

evaluation performed in enhancing features offered by the tool.

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