Title page for ETD etd-09202005-090949

Type of Document Dissertation
Author Lightle, Kevin Eugene
URN etd-09202005-090949
Title The perceived stress and turnover intention of direct-care staff of community residential facilities
Degree Doctor of Education
Department Administration and Supervision of Special Education
Advisory Committee
Advisor Name Title
No Advisors Found
  • Job stress
  • Mental retardation facilities Employees
  • Burn out - Psychology
Date of Defense 1990-08-04
Availability restricted

This study examines turnover among direct-care staff of community residential facilities. Turnover is of concern as the projected rate indicated by direct-care staff is 34%. A review of personnel records project an annual turnover rate of 40%.

Stress is examined for its relationship to turnover. The Maslach Burnout Inventory is used to measure the perceived stress level of staff. Results indicate direct-care staff are not stressed to the point of burnout in two of the three subscales of the Maslach Inventory. Further analysis reveals no significant relationship between stress and turnover intention.

Role conflict, role ambiguity, and role overload are examined for any relationship to degree of stress and turnover. No relationships were found between these sources of stress.

Although no relationship exists between perceived stress, roles, and turnover, direct-care staff's reasons for leaving may be related to more money and better management. In order to reduce turnover, potential strategies for administrator's may to be to clearly define the job of direct-care staff and provide sufficient recognition.

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