Title page for ETD etd-92898-15721

Type of Document Dissertation
Author de Chabert, Jacqueline M. IV
Author's Email Address jdechabe@garnet.acns.fsu.edu
URN etd-92898-15721
Title A Model for the Development and Implementation of Core Competencies in Restaurant Companies for Superior Financial Performance
Degree PhD
Department Hospitality and Tourism Management
Advisory Committee
Advisor Name Title
Olsen, Michael D. Committee Chair
Marshall, Lincoln Committee Member
Murrmann, Suzanne K. Committee Member
Tse, Eliza C. Committee Member
West, Joseph Committee Member
  • Core Competencies
  • Restaurant Companies
  • Financial Performance
  • Co-Alignment
Date of Defense 1998-06-08
Availability unrestricted
The purpose of this study was to identify whether firms that implement and develop core competencies perform significantly better than firms that do not. A model of core competency implementation and development in restaurant firms was developed and tested in three casual dining restaurant firms. The amount of co-alignment in the core competency process was compared to financial performance. Results indicated that firms that had a greater amount of alignment performed better. The highest performance was evidenced in the firm that not only had internal alignment but that appeared to have competencies that are also critical to success in the restaurant industry.
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