Type of Document Master's Thesis Author Porter, Robin K. URN etd-06122000-18370042 Title Levels of Effectiveness of Communication Skills Used by College Students During The Job Search Process Degree Master of Arts Department Educational Leadership and Policy Studies Advisory Committee
Advisor Name Title Hirt, Joan B. Committee Chair Janosik, Steven M. Committee Member Ratcliffe, Donna E. Cassell Committee Member Keywords
- Academic College
Date of Defense 2000-05-30 Availability unrestricted AbstractLevels of Effectiveness of Communication Skills Used by College Students During The Job Search Process
Committee Chair: Joan B. Hirt
Educational Leadership and Policy Studies
One historic mission of higher education has been to produce good citizens. To ensure
that students develop into productive citizens, institutions of higher education aim to assist
students in exploring their career interests and finding jobs upon graduation.
Employers have reported that college students conducting job search processes do not
posses the skills they seek in applicants. Specifically, employers have mentioned the lack of
written and oral communication skills among applicants.
It would seem that there is a clear distinction between the communication skills that
employers seek and the communication skills that students offer. Employers believe that students
lack the basic skills of speaking and listening. They also believe the writing skills of applicants are
This study was designed to gain a better understanding of the level of effectiveness of the
communication skills used by college students during a job search process. Specifically this study
will look at written communication skills. The sample will include 120 students involved in a job
search process during the spring, 2000 academic term. Data will consist of cover letters and
resumes that students use when conducting a job search. Results will be analyzed by rating the
data on issues like grammar, language and spelling, and clarity. Results will be analyzed for all
participants. Analysis will also be conducted to explore differences by race, gender, and academic
college (Arts and Sciences, Engineering, and Business).
The results of this study provided some interesting information about the written
communication skills used by students during their job search. Overall, students demonstrated that
they have a good understanding of how to present Aesthetically pleasing Cover Letters and
Resumes that appropriately address the components in these documents. Results also showed that
women have stronger written communication skills than men. Majority students proved to be
more adept than minority students at composing Cover Letters and Resumes. Finally, results
showed that students from the College of Business have stronger written communication skills
than students from the College of Engineering.
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