Type of Document Master's Thesis Author Mahajan, Reenal R Author's Email Address firstname.lastname@example.org URN etd-06182003-112543 Title Usability Problem Diagnosis tool: Development and Evaluation Degree Master of Science Department Computer Science Advisory Committee
Advisor Name Title Hartson, H. Rex Committee Chair North, Christopher L. Committee Member Pérez-Quiñones, Manuel A. Committee Member Keywords
- Usability Problem Diagnosis tool
- usability evaluation
Date of Defense 2003-06-10 Availability unrestricted AbstractUsability evaluation results in several usability problems and the non-UE developer is often not a part of the evaluation as it might deter the participant from reporting all the errors and also, conducting usability evaluation is a usability engineerâ€™s responsibility. Thus the evaluator needs to create unambiguous usability problem reports, which will help the developer fix the usability problems.
This research involves the development and evaluation of the Usability Problem Diagnosis tool, which supports problem diagnosis through analysis and storage in a common database shared between the evaluation and the development team. This tool uses the User Action Framework as an underlying knowledge base to support problem diagnosis.
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