Type of Document Dissertation Author Cho, Wonae URN etd-10032007-171935 Title A case study :creating and sustaining competitive advantage through an information technology application in the lodging industry Degree PhD Department Hospitality and Tourism Management Advisory Committee
Advisor Name Title Olsen, Michael D. Committee Co-Chair Sumichrast, Robert T. Committee Co-Chair Kasavana, Michael L. Committee Member Kwansa, Francis A. Committee Member Tse, Eliza C. Committee Member Keywords
- lodging industry
- competitive advantage
- sustaining competitive advantage
- information technology
- resource based view of the firm
Date of Defense 1996-09-26 Availability restricted AbstractThe use of information technology (IT) is becoming an essential component
within the commercial sector. While large number of companies have adopted IT
applications to achieve competitive advantage, and number of studies have been done on
competitive advantage through an IT application, it is not clear what the impact of an IT
application on competitive advantage is. The purpose of this study was to examine the
impact of an IT application on competitive advantage and how to create and sustain
competitive advantage through an IT application.
For that purpose, this study adopted Sethi and King's (1994) instrumental tool,
while the theory of resource based view of the firm (RBV) was the theoretical
underpinning for the investigation of how to create and sustain competitive advantage
through an IT application. In other words, this study examined how an IT application
impacts the seven dimensions which are attributes of competitive advantage through an
IT application, and how a firm's resources and capabilities, which are measured in three
dimensions. moderate the impact of an IT application on competitive advantage. The
three dimensions were identified from the review of literature concerning on the theory of RBV.
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